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Identity Theft
If you think one of your AmeriFirst accounts or services has been compromised, contact us immediately by calling 1-800-298-1763 and ask for the Identity Theft Department. 
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Safe Deposit Boxes

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Protect your important papers, records, and valuables from fire, theft, or accidental loss. The renter of the box pays the bank a fee for the use of the box on an annual basis. The box can only be opened with production of the assigned key for that box, the bank’s guard key, the proper signature, or perhaps a code.
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Customer Service

Information Security Awareness

Our Commitment to You
AmeriFirst Bank understands that your trust in us depends on how well we keep your personal, business and account information secure. Our Corporate Information Security Program is comprehensive and proactive to ensure your information is secure whether you choose to bank with us through banking offices, ATMs, telephone or the Internet.

AmeriFirst Bank utilizes industry-accepted security practices that are appropriate for the way you choose to bank with us. For your protection, no matter which channel you choose, we verify you are who you say you are before granting you access to your accounts. Additionally, our systems use firewalls and encryption to protect your information from others.

We will never send e-mails asking you to provide, update or verify personal or account information such as passwords, Social Security Numbers, PINs, credit or debit card numbers, or other confidential information.

Security Is Everyone’s Responsibility
At AmeriFirst Bank, we take the safeguarding of your information seriously. In fact, we believe keeping your information safe and secure is every employee's responsibility. We also encourage you, the customer, to take steps in protecting your personal information. An excellent source of information on how to prevent identity theft and what to do if you are a victim of identity theft is the Federal Trade Commission Web site.

For more information on how we protect your information online and our approach to privacy, please see our Privacy Statement.

Security Controls and Browser Requirements
We understand the security of your personal and account information is important to you. To assist us in offering financial services in a secure manner, we employ a number of controls described below. These controls allow us to properly authenticate your identity when you access these services and protect your information as it travels over the Internet between us and your access device (such as PC or wireless device). Many of the financial services we provide use access codes, such as your login ID, Customer Access Code (CAN), password or Personal Identification Number (PIN).

Our Internet Banking and Online Bill Payment services require the use of secure browsers to protect you while you access our online services. Secure browsers allow you to communicate with these services in a protected session by encrypting information that flows between you and the site. To verify your session is secure, look for https: instead of http: in the URL address line, and a secure symbol (for example, closed padlock or key) on the status bar of your browser located on the lower part of the screen. For greater security when viewing your account information over the Internet, we recommend you use a browser with 128-bit encryption.

To provide additional protection, a timeout feature is used on selected services. This feature automatically logs you out of your account after an extended period of time. Re-establishing and authenticating your credentials for your online session helps to reduce unauthorized access to your accounts with us.

The Web site uses firewalls to protect our computer systems and your information. Firewalls can be thought of as a selective barrier that permits only specific types of traffic (transactions) through to our systems.

Here Is How You Can Help
While we at AmeriFirst Bank continue to provide security controls to protect your information, we believe it is extremely important for you to share in the responsibility for security. The following are some ways you can protect yourself and your accounts:
 

  • Never share your access codes with anyone. Remember, a bank representative will never ask you for your PIN.
  • We recommend you change your access codes on a regular basis. If you think your access codes have been compromised, change them and contact us immediately.
  • Use only the secure e-mail service when sending or requesting account or personal information.
  • Consider using a personal firewall to prevent hackers from invading your personal computer, especially if you are using DSL or a cable modem to access the Internet.
  • Install virus protection software and scan all downloaded software, as well as all diskettes, before use. Also, delete e-mails with attachments from unknown sources.
  • When you have completed your transactions, always click on the Logoff button on the Web site to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished.
  • Identity theft is becoming one of the fastest growing crimes in America.

     At AmeriFirst Bank, we take the safeguarding of your information seriously. In fact, we believe keeping your information safe and secure is every employee's responsibility. We also encourage you to take steps in protecting your personal information.
    If you choose to contact AmeriFirst Bank using e-mail, please be advised do not send privileged or personal information via e-mail to us as information transmitted through this medium is not encrypted and therefore not secure. AmeriFirst Bank will never request customer account information via e-mail.
    No reputable business will ever email you requesting that you update your personal information, including account numbers, passwords, driver’s license, Social Security Numbers, etc by email or a link to their site.
    Protecting Yourself from Online Banking Fraud
    The online banking industry has seen an increase in fraudulent activity over the last several months.  With key loggers, virus attacks and phishing scams becoming more prevalent, are you doing all you can to protect yourself from becoming a victim of fraud?
    Keystroke Logging or Keylogging

    Keylogging is a method by which fraudsters record your actual keystrokes and mouse clicks.  Keyloggers are “Trojan” software programs that target your computer’s operating system (Windows, Mac OS, etc.) and are “installed” via a virus.  These can be particularly dangerous because the fraudster has captured your user ID and password, account number, Social Security Number - and anything else you have typed.   If you are like most other users and have the same ID and PIN/Password for many different online accounts, you’ve essentially granted the fraudster access to any company with whom you conduct business.  After all, they’ve got your login credentials so they appear to be a valid user.
    Here are some ways you can prevent yourself from being a victim of keystroke logging:
    ·         Use Anti-Virus Software.   This is the single most important thing you can do to protect your computer from viruses.  There are many on the market today – some cost money while others are free.  If you opt to use a free version, make sure it is being offered by a reputable company and do research on the company and its product before installing. 
    ·          Keep your Operating System up-to-date with the latest security patches. 
    Phishing

    Phishing is a scam where Internet fraudsters request personal information from users online.  These requests are most commonly in the form of an email from an organization with which you may or may not do business.  In many cases, the email has been made to look exactly like a
    legitimate organization’s email would appear, complete with company logos and other convincing information.  The  email usually states that the company needs you to update your personal information or that your account is about to become inactive,  all in an effort to get you to click the link to a site that only looks like the real thing.  If you click on the link to go to the phony website and enter all of your information, you’ve just been the victim of a phishing attack.  The fraudsters have just captured all the necessary information to access your accounts online.  No reputable business will ever email you requesting that you update your personal information, including account numbers, system passwords or Social Security Numbers via a link to their site.
    Follow these guidelines to protect yourself from phishing scams:

    ·         Never click on a link from a business requesting that you provide them with personal information.
    ·         Pay close attention to the URL (Internet address) behind the link.  Often in phishing attempts, if you hover the cursor over the link the fraudsters want you to click on, it has nothing to do with the actual company they claim to be.
    ·         If your Financial Institution uses watermarks or personal images, do not log in unless you see the correct image on the screen.
    ·         Report any phishing attempts to your Financial Institution and to the Federal Trade Commission on their website.
    If you are unsure that the request is valid, open a new Internet session and manually key in the business’ web address.  If the business genuinely needs information from you, they will have you log in to your online account to see the request.  In most cases, you’ll just be greeted with a message indicating that the business will never email you requesting personal information.
    What should I do to protect myself from fraud?
    Besides following the tips mentioned in the previous examples, there are other things you should do to safeguard your personal and financial information.
    • Change your passwords often.  Even if your financial institution doesn’t require it, it is a good practice to change your passwords at least every six months.  An easy way to remember:  change them when you change your clocks to adjust for Daylight Savings Time.
    • Don’t use the same ID and PIN/Password for every online account you have.
    • Create passwords that mix letters, numbers, and special characters
    • Never disclose your login credentials to other people or companies.
     
    • Do not store your ID and Password information where others could gain access to it.  It is best not to write the information down at all.
    •  If accessing information via a wireless network, ensure that the network is secure.  Accessing sensitive information (or any website) over a non-secure network simply leaves the door open for criminals.  Even if you aren’t visiting a site where you enter an ID and password, you are still leaving your computer exposed to possible threats.
    • Businesses that use online banking services should consider doing periodic risk assessments and evaluate their controls in place to protect them.
    • Do not send confidential information of any kind by email unless it is encrypted.
    ·         Shred receipts, credit offers, credit applications, insurance forms, physician statements, checks, bank statements, expired charge cards, and similar documents when you don’t need them any longer.
    • Read your bank, credit card, and account statements, and the explanation of medical benefits from your health plan. If a statement has mistakes or doesn’t come on time, contact the business.
     
    An excellent source of information on how to prevent identity theft and what to do if you are a victim of identity theft is the Federal Trade Commission website at www.ftc.gov.

    If you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at 1-800-298-1763.